PRIVACY POLICY

This privacy policy complies with the EU General Data Protection Regulation (GDPR) and incorporates the requirements of Section 10 of the Finnish Personal Data Act (523/1999).

Data Controller and Contact Information
Fergo Oy
Yrityskalliontie 7
85100 Kalajoki, Finland
Business ID: 3645279-7

Contact Person:
Jukka Juola
Tel: +358 400 586 010
Email: jukka.juola@andament.fi

Name of the Register
Fergo Oy Customer and Marketing Register
Purpose of Processing Personal Data
Customer Information and Customer Relationship Data

The following data is collected in the register:

  • First and last name, address, email address, phone number, publicly available classification data, and information regarding marketing consents and opt-outs (for individuals and/or companies)
  • Classification and job role information provided directly by the data subjects
  • IP address or other electronic identifiers
  • Customer feedback data
  • Order, billing, debt collection, and delivery information
  • History logs and warranty-related data
  • Data collected via cookies
  • Other data collected with the customer’s explicit consent

Data Collected via Our Website

We store data that you submit directly through contact forms on our website, subpages, subdomains, or via email.

Marketing and Related Data
The following data is collected for marketing purposes:

  • Full name
  • Email address
  • Phone number
  • Address
  • Job title / area of responsibility
  • Company name
  • Company contact details (email, phone number, address, area of responsibility)
  • Industry sector

Purposes of the Register
In compliance with applicable laws and regulations, the register is used to manage, maintain, and develop customer relationships, supply and develop Services, communicate and inform users about products and Services, and handle invoicing.
Marketing register data is used for business communication and digital B2B direct marketing based on the recipient’s role within their organization and industry sector. For individual data subjects, data is used for communication and direct marketing.

Data Sources
Fergo Oy’s customer register; public websites; events and event-related data collection; information collected directly from individuals and companies; contacts obtained through business partners; other open and public data sources; and official authority sources based on the continuity of customer relationship or operations.

Disclosures and Transfers of Data
Data may be disclosed to Fergo Oy’s trusted partners when necessary and justified.
To ensure service quality, we may transfer data to technical partners who process your data strictly within the boundaries required to deliver the Service or product. When necessary, our partners may transfer data to their own sub-processors solely to guarantee the quality and delivery of services provided by Fergo Oy.
Invoicing data may be disclosed to collection agencies and related third parties for debt collection purposes.
Customer data may be disclosed to relevant authorities upon formal request. Such authorities include the police, enforcement authorities, and legal advocacy organizations.
Data may be disclosed to third parties conducting sales and marketing activities on behalf of Fergo Oy under a contractual relationship. Third-party partners are strictly bound by confidentiality agreements and are prohibited from disclosing received data to external parties.

Data Protection and Security
The register is protected against unauthorized access. Access requires personal usernames and passwords, and system users are bound by strict confidentiality obligations. Access is limited to Fergo Oy employees whose job duties require data processing.
Access is also granted to designated personnel of Fergo Oy’s IT software and system suppliers responsible for system maintenance and database administration. These suppliers and their personnel are bound by non-disclosure and confidentiality obligations.
Similarly, maintenance partners overseeing web services, database administration, and IT infrastructure have restricted access strictly for system maintenance purposes. All personnel involved are subject to statutory confidentiality obligations.
Cookies
We use cookies on our website. A cookie is a small text file sent to and stored on a user’s computer. Cookies do not harm users’ computers or files.
The primary purpose of cookies is to improve and personalize the user experience, analyze website usage, and enhance content and functionality. Cookie data may also be utilized to target communication, personalize marketing, and optimize marketing campaigns.
Individual users cannot be identified using cookies alone. However, cookie data may be combined with information provided by the user in other contexts, such as form submissions.

The following data is collected via cookies:

  • Visitor’s IP address
  • Time of visit
  • Pages viewed and duration of page views
  • Browser type
  • Social Media Plugins

Fergo Oy’s website may contain links to third-party websites and social media plugins (e.g., Facebook social plugins). Interacting with social media plugins may transmit identifiable data to the respective social media providers. Opening a plugin may allow third-party websites to store cookies on your computer, allowing platform managers to track usage if you are logged into the respective social media service. Third-party privacy policies, usage terms, and conditions apply to these embedded services. Fergo Oy has no control over third-party websites and assumes no liability for their content or data practices.
Rights of the Data Subject

Consent Restrictions: Fergo Oy handles consents for data processing within its service and sales contracts. Data subjects retain the right to restrict, object to, or request the deletion of their personal data from the register within the bounds permitted by the GDPR and applicable laws.

Disabling Cookies: Visitors can disable or delete cookies at any time by adjusting their web browser settings. Disabling cookies may affect website functionality.

Right to Access: Data subjects have the right to inspect the personal data we hold about them. Requests must be submitted in writing to the contact person listed above.

Right to Rectification and Erasure: Within legal limits, data subjects may request the correction or deletion of inaccurate, unnecessary, incomplete, or outdated personal data.

Opt-Out: Every direct email communication includes an unsubscribe link allowing recipients to opt out of future communications. You may also object to the processing of your data by contacting jukka.juola@andament.fi.